Who we are
Our website address is: https://thecraftroomlondon.com
The Craft Room London – General Terms & Conditions
1. Introduction
These Terms and Conditions govern all bookings, purchases, and participation in sessions, courses, and events organised by The Craft Room London (“we”, “us”, “our”). By booking with us, you agree to these terms.
2. Bookings & Payments
– All bookings must be made in advance via our website, in person, or by phone/email. – Payment is required in full at the time of booking to secure your place.
– Prices are clearly listed for each activity and may change without prior notice, but once booked, your price is fixed.
3. Adventurous Club
– Taster Session, 4 Block Sessions & Club Membership
– The Taster Session is always the first session of a 4 Block Session.
– 4 Block Sessions only: Cost is £89.99 and your taster session price (£39.99) will be deducted from this amount. – Ongoing Monthly Membership
• After your taster session, you will pay £69 for your first month.
• Your taster session price (£39.99) will be deducted from your second month’s payment.
• After that, membership continues at £69 per month.
4. Cancellations & Refunds
– Membership can be cancelled at any time. However, there are no refunds for any month already paid, even if you stop partway through the month.
– If you cannot attend one of your four booked sessions, it can not be rescheduled or refunded, but we will help you catch up during your next attended session;
– Booked taster sessions may only be cancelled for a full refund if notice is given at least two weeks prior to the scheduled session date. Cancellations made after this period are non-refundable. However you may transfer your booking to another person by notifying us in advance, provided that person takes over and optionally continues with the four-session block or you can reschedule it one time only (subject to availability).
• Minimum Participant Requirement
To ensure the best learning experience, each workshop or club requires a minimum of three participants. If this number is not reached, we may not be able to begin the sessions as planned. In such cases, The Craft Room London reserves the right to adjust or postpone the start date until the minimum number of participants is confirmed.
If the event that a revised start date is not suitable for you, you will be entitled to receive a full refund of any fees already paid.
• All courses and classes are run in small groups (maximum 8 participants) to ensure personal attention and a high-quality learning experience.
5. Session Details
– All sessions (including taster sessions, classes, and courses) are 2 hours long unless otherwise stated.
– All tools and materials are provided unless specified otherwise. – Classes and courses run in small groups with a maximum of 8 participants.
6. Health & Safety
– You agree to follow all safety instructions provided by our tutors.
– We are not responsible for injuries or damage caused by failure to follow instructions or by misuse of equipment.
7. Intellectual Property
– All teaching materials, designs, and course content remain the intellectual property of The Craft Room London and must not be reproduced without permission.
8. Liability – We are not liable for any personal injury, loss, or damage to personal property during attendance at our sessions, except where caused by our negligence.
9. Changes to Terms
We may update these Terms and Conditions at any time. The latest version will always be available on our website.
The Craft Room London – Privacy Policy
1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
2. Information We Collect
We may collect:
– Your name, contact details, and booking information.
– Payment details (processed securely through our payment provider; we do not store card numbers). – Any messages, emails, or feedback you send us.
3. How We Use Your Information
We use your information to:
– Process your bookings and payments.
– Communicate with you about your sessions and relevant updates.
– Send you marketing emails (only if you have opted in).
4. Sharing Your Information
– We do not sell or rent your personal information.
– We may share necessary information with trusted third-party service providers (e.g., payment processors, email platforms) for the sole purpose of delivering our services.
5. Data Storage & Security
– We store your data securely and only for as long as necessary to fulfil the purposes outlined in this policy.
– You have the right to request a copy of your data, ask for corrections, or request deletion (subject to legal requirements).
6. Cookies
Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some site functions may not work properly.
7. Your Rights
Under UK GDPR, you have the right to:
– Access the personal data we hold about you. – Request correction or deletion of your data.
– Withdraw consent for marketing at any time.
8. Contact Us
For all enquiries regarding these terms or our privacy practices, please contact:
📧 thecraftroomlondon@gmail.com
📍 The Craft Room London,
1B Victoria Works, 118 Stanstead Road, Forest Hill, SE23 1BX, London
